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Staying Safe this Christmas

We've been working hard for months to make sure visiting Santa at Drusillas is magical and Covid-safe this year. Elf and Safety have been making sure we are strictly adhering to all government guidelines. Here's what we are doing to make sure our visitors and staff are kept safe:

  • Santa will be behind a festive Perspex screen this year and visitors will need to keep their distance and adhere to all floor markings.
  • Visitors will of course be able to take photos of Santa but children will not be able to get close to him as he needs to stay behind his safety screen.
  • Everybody entering the Christmas Cottage will be required to sanitise their hands.
  • Santa's Christmas Cottage has been doubled in size to allow plenty of space. 
  • We have installed new extractor fans to help with air ventilation and fresh supply.
  • The Christmas Cottage will be 'fogged' on a daily basis- this technique means the room is filled with a fine mist of high-level disinfectant which kills any pathogens and continues to work on any surface when it dries- keeping it contamination free between cleans.
  • In addition to the daily ‘fogging’ we have enhanced the cleaning measures in the cottage. It will be cleaned throughout the day with a focus on touch points. 
  • Children will be asked to sit on a bench at all times (apart from when they are collecting a present) and adults will be asked to remain behind the bench at all times. 
  • Santa will not be handing presents to children this year, instead children will be invited to collect a present from a toy chest.
  • Adults and any children aged 11 or over will need to wear a mask in the Christmas Cottage - unless they are exempt.
  • A one-way route will be in operation in and out of the cottage. 
  • You are only able to visit the Christmas Cottage in a group of up to six people (including children) unless you are from one household or your support bubble which is larger than six. 

If government guidelines change and we are unable to have Santa visit us, all tickets will be fully refundable. This will also apply to guests who are unable to travel to us due to a local lockdown or if group members are required to self isolate. 

You can find out about what other safety measures we have in place around the Park here.

As well as the measures listed above, we also kindly ask visitors to play their role in protecting themselves and others around them by adhering to the following guidelines:

  • If you have Coronavirus symptoms, please do not enter the Park. If you develop symptoms during your visit please contact NHS 111
  • Please take responsibility for your own social distancing whilst in the Park .
  • Wash your hands regularly and use the hand sanitiser dispensers provided.
  • We recommend also bringing your own sanitiser, so you can use it whenever you want to.
  • Follow the one-way system through the zoo and do not double back.
  • Please refrain from touching any glass.
  • Use contactless payments wherever possible.
  • We kindly ask you are patient with our staff and volunteers as they adapt and get used to all the changes.
  • You are only able to visit the Park in a group of up to six people (including children) unless you are from one household or your support bubble which is larger than six. 

We are proud to have been awarded the "We're Good to Go" industry standard mark from Visit Britain. “We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

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