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Covid-19 FAQs

We understand you may have lots of questions about your visit to Drusillas, so we have tried to answer as many questions as possible below, to help you plan your day out. 

Tickets and Arrivals

Is Drusillas Park open?

Drusillas Park is open with most of our attractions and facilities operating, although there will be a few attractions that continue to remain closed, please visit our COVID-19 What's Open page.

Do I need to book tickets online to enter the park? 

We are managing daily numbers of visitors into the Park and continue to have limited capacity. We remind you that due to current government guidelines you are only able to visit the Park in a group of up to six people or two separate households. To avoid disappointment, we are asking visitors to book their tickets online to guarantee entry, especially at busier times such as weekends and school holidays. We are accepting a small amount of 'at the gate' entries but please be aware you will not be able to enter until 11am to allow online ticket holders into the Park first. Once we hit capacity we will have to restrict gate entries and we therefore highly recommend you book online tickets to secure your entry. Please note we operate a dynamic pricing policy so prices may change according to date and demand, but are guaranteed once purchased. 

Are you reducing your capacity?   

Yes, we have reduced the number of visitors allowed in the park per day and therefore strongly recommend you book your tickets online to guarantee your entry, especially for weekend and school holiday dates. 

How many people can I visit Drusillas with?

You are only able to visit the Park in a group of up to six people or two separate households. 

Can I buy tickets at the gate if I haven't booked online tickets?

We strongly advise booking a ticket online (before 11:59pm the day before your visit) as this is the only way to 100% guarantee entry. We do have a small amount of gate tickets available each day, however please be aware, if you have not purchased an online ticket, you will not be able to enter the Park until 11am to allow online ticket holders into the Park first. Once we hit capacity we will have to restrict gate entries so we highly recommend buying your tickets in advance, before the day of your visit. Our gate tickets remain at our standard price but by booking your tickets online in advance, you will receive an online booking discount. 

I have a discounted ticket that I cannot use online. Can I still turn up and use it?

We are accepting a limited amount of 'at-the-gate' admissions for visitors with discounted or complimentary tickets that cannot be redeemed online. Please be aware that visitor numbers in the Park will be monitored throughout the day and may be restricted if we become too busy. We will be prioritising entry for pre-booked online tickets and therefore any visitor with a discounted ticket (including Tesco Clubcard customers) will only be able to enter the Park from 11am onwards. If you want to guarantee your entry or wish to enter the Park before 11am we recommend booking online tickets and saving your discounted tickets for another visit. 

Can I buy online tickets with my Tesco vouchers? 

Unfortunately we cannot accept Tesco vouchers online. You can use Tesco vouchers at the gate from 11am onwards. We recommend buying your tickets online via our website throughout this period of limited capacity to guarantee your entry, and saving your Tesco vouchers for a future date. 

How do I book a free carer ticket?

Paying visitors that receive DLA or PIP payments are eligible to bring with them one essential carer free of charge subject to DLA/PIP written evidence. Please visit our online booking page and purchase an online ticket in advance of your visit and then bring your written evidence (which must be dated within the last 2 years) to show at the gate. If evidence is not brought or not in date the full charge for entry will be required. The free carer will not require a ticket subject to providing the aforementioned documentation and will be guaranteed entry alongside their accompanying guest. 

Do I have to book a ticket for my child who is under 2?

All children under the age of 2 enter the park for free. As long as you have booked your tickets online in advance, your under 2 will get in automatically with you. We have calculated enough space within our daily capacity to allow for this.

What will happen if I get there and you have reached capacity?

If we have reached capacity for the day we will not allow any more people into the Park to ensure the safety of all our staff and visitors. If you have booked an online ticket you will be guaranteed entry as your ticket will have already be accounted for in our capacity limit.  

What should I do before visiting Drusillas? 

Before you arrive, please take a moment to read the important information about Staying Safe at Drusillas to help you prepare. We also recommend you keep an eye on our social media channels for all the latest information and updates.

I had a pre-booked ticket during the period you were closed, what should I do?

If you had a pre-booked ticket to visit Drusillas whilst we were closed, we are happy for you to select an alternative visit date. Please book a new ticket via our online booking system and then send us an email with both the original & new booking reference numbers to enable us to refund your original transaction.

Will car parking be different?

No, we just ask that you park with a bigger space either side of your vehicle, if possible, to help with social distancing whilst families are getting in and out of their cars.

What will happen when I arrive?

Drusillas is operating with two admission queues; both members and non-members as normal. Once through admissions, you will bypass the initial foyer/entrance which will allow you to re-join the zoo route by the monkey walkway or via the ‘shortcut’ at the macaques (both will be signposted). This will also enable you to head straight to our outdoor play areas and rides if you wish. You will be able to re-visit the start of the zoo later in the day, at your own leisure. It is worth noting that the zoo route during the afternoon is usually quiet.  

 

Safety at the Park

What safety measures have Drusillas put in place? 

The safety and well being of our staff and visitors is our priority. We have introduced new safety measures to ensure our visitors can still enjoy a fun family day out, in a secure environment. Some of these measures include reduced capacity, enhanced cleaning regimes, a one-way zoo route, social distancing throughout the Park, increased sanitiser stations and increased signage. For the full list of measures please take a look at our important Staying Safe at Drusillas information.

Will the play areas be different?

Our outdoor play areas including Go Wild, Go Bananas are open with a few pieces of equipment closed off. We have taken on additional cleaners and our play equipment is being cleaned regularly. We are also providing sanitiser and paper towels in the play areas for visitors to use if they wish and it is everyone’s responsibility to decide whether their child can use our play areas. Our play areas are unsupervised and therefore we are asking parents to supervise their children at all times to help them social distance. We are operating at a reduced capacity so the play areas should be a lot less busy than usual, but if at any time you feel an area of the Park is too busy, we ask that you avoid it and come back at a later time. Our indoor soft play area Amazon Adventure will remain closed for the moment. Also please note that Go Bananas play area will be closed for refurbishment work from Monday 17th May and will reopen again on Saturday 29th May. 

How will the rides be socially distanced?

Some of our rides are already suited to social distancing! Our Flying Cheetahs ride, our Hello Kitty Car ride and Tea Cup ride will allow only one family per capsule. With our Safari Express Train, the Hello Kitty Hopper ride, the Rainforest Carousel and our Hippopotobus ride, we are boarding visitors with extra spacing to ensure social distancing. Our rides also have enhanced cleaning measures in place and we are regularly stopping the rides to sanitise them. We have social distancing measures in place for queues and we are also asking all our visitors to sanitise their hands before each ride. All our rides are outside in the open air. 

Do I need to wear a face mask in the park?

We require all visitors aged 11 years old and over to wear a face covering when they enter our shops, indoor zoo areas, our toilets and our catering outlets when ordering and collecting food. You will not be required to wear a face covering around the rest of the Park, however you should wear a face covering in any other indoor places where social distancing may be difficult and where you will come into contact with people you do not normally meet.

*Indoor zoo areas includes: The main zoo entrance (you may remove the masks once you reach the colobus monkeys), squirrel monkey walkway, the binturong and owl walk-through and the bat and sloth enclosure.   

What do I do if I feel unwell?

If you have any Coronavirus symptoms, such as a high temperature, a new continuous cough or loss of your sense of smell or taste, please DO NOT enter the Park. If you develop symptoms during your visit please contact NHS 111.

Can I pay by card or cash? 

We are asking all our visitors to make payments via contactless wherever possible. We will accept cash if you are unable to pay via a contactless payment method.

 

What’s Open?

What will be open when I visit?

Drusillas Park is open with most of our attractions and facilities operating, although there are a few attractions which continue to remain closed, please visit our COVID-19 What's Open page.

Will the toilets be open?

Yes. All of our toilet facilities including the baby change and changing places are open. We ask that you wear a mask when entering any of our toilet facilities. There will also be social distancing measures in place and only a limited number of people will be allowed in the toilets at any one time. We ask that after washing your hands you wait outside for others. 

Will the optional extra activities be open?

Vertical Limit, Penguin Plunge and Panning for Gold will be open weekends and East Sussex school holidays (weather permitting). Dino Dig and Our Hello Kitty Parlour offering face painting and temporary tattoos remains closed for the time being.

Will you still have Keeper Talks?

No, our Keeper Talks have been suspended to avoid visitors gathering. However, we have loads of brilliant signage around the Park where you can learn loads of cool facts about our amazing animals.

Will I be able to buy food and drinks on my visit?

Yes, both Explorer’s Café and Oasis Cafe will be operating takeaway services. Oasis Cafe will be open everyday and Explorers Cafe is open on weekends and school holidays. The Doughnut Factory will be open weekends and East Sussex school holidays serving freshly made, warm doughnuts.

Will the shops be open?

Mungo’s Trading Post and Toy Safari will be open most days selling a selection of brilliant zoouvenirs and Candyland will be open weekends and East Sussex school holiday selling delicious sweet treats and ice cream. We are operating limited capacity in our shops to keep our social distancing measures. 

 

Members Questions

As a member, will I need to book online to gain entry?

To avoid disappointment, we recommend that Annual Members book tickets online (before 11:59pm the day before your visit) to guarantee entry, especially during busier periods such as weekends and school holidays. We will be accepting entries 'at the gate' for Members without pre-booked Member Tickets however please be aware, if you have not purchased an online ticket, you will not be able to enter the Park until 11am to allow online ticket holders into the Park first. If we reach capacity, we will not allow anyone into the Park without a pre-booked online ticket.

All annual members have been sent an email detailing information about how to book their online member tickets. If you are a member and have not received that email (remember to check your junk folder!), please contact us on [email protected] with your up to date email address.

Will my annual membership be extended?

From Monday 12th April your membership/s will automatically have 106 days (the length of time which we were closed) added onto your membership expiry date. Your card will therefore have the wrong expiry date on the front and we will not be issuing new cards until the time your membership is due for renewal. Please therefore feel free to ask our Visitor Services team (in the Visitor Services Office) or our Admissions staff what you new expiry date is, next time you visit us.

 

VIP Experiences

I had a VIP animal experience booked whilst you were closed, what shall I do?

For those visitors who had a VIP Experience booked between 27th December 2020 and 11th April 2021, one of our Visitor Services team should have already been in touch with you with regards to rescheduling your experience. If you have not heard from us, please call or email [email protected] to organise a new date.

I would like to book a VIP animal experience for when you re-open, can I do this?

Yes, we are taking new bookings for later in the year. Please contact our Visitor Services Office on [email protected] to check availability.  

How will my animal experience change with the new measures in place?

We have introduced some news measures to ensure your safety, the keepers’ safety and the animals’ safety throughout your experience. These include: 

  • Social distancing will be maintained at all time, where possible.
  • Health and safely information will be provided outside, where possible 
  • Regular hand washing.
  • Regular use of sanitisers.
  • As much of the activity as possible to take place outside.
  • Disposable masks and gloves to be worn by participants and zoo keepers. 

It is really important that you do not attend your VIP experience if you are experiencing any Coronavirus symptoms, including; a new continuous cough, a high temperature and/or a loss or change in your sense of smell or taste. Please contact us immediately on [email protected] if you are due to take part in a VIP Experience and have developed coronavirus symptoms.

What happens if I have a VIP experience booked and can’t make it due to the coronavirus?

During this time of uncertainty, we have implemented a more flexible cancellation policy for our VIP Experiences. Once our bookings reopen, if you wish to book any of our VIP Experiences in the coming weeks and months, rest assured we can reschedule your experience (with no extra charge) if you become unwell, are self-isolating or cannot attend due to a coronavirus issue.

Other Questions

If you have a question that we haven't already answered above, please email [email protected] and we will get back to you as soon as we can.

 

We are proud to have been awarded the "We're Good to Go" industry standard mark from Visit Britain. “We’re Good To Go” is the official UK mark to signal that a tourism and hospitality business has worked hard to follow Government and industry COVID-19 guidelines and has a process in place to maintain cleanliness and aid social distancing.

 
 

     

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