Drusillas Terms of Business

  1. Entry is on a first come first served basis. Drusillas Park reserves the right to refuse entry in the event that the capacity for visitors at the Park is reached. This applies to both day visitors and to Drusillas Club Members.
  2. Re-entry to the Park will only be granted with valid re-entry hand stamp or with a valid Club Membership card.  
  3. The entrance prices apply to all visitors aged 2 years and over. Under 2’s are free. We reserve the right to question the age of children and/or ask for ID where we think the child might be 2 years or over. 
  4. Anyone under the age of 16 must be accompanied by an adult throughout their time in the Park. This includes participants in Keeper for the Day and Close Encounter Experiences
  5. We reserve the right to refuse entry for any reason whatsoever or to ban anyone from entering the Park without offering a refund or the obligation to provide a reason – this applies to both day visitors and Club Members.
  6. Club Members should read and be aware of our separate terms and conditions for Drusillas Club Membership. These are signed and agreed by each member on taking out or renewing a Club Membership. 
  7. Please be aware of our separate Terms and Conditions relating to Online Tickets. 
  8. The entry price is for day long entry to the zoo, all our play areas - Go Bananas!, Go Wild!, Amazon Adventure, Eden’s Eye, Explorers Lagoon (open Easter – October) and unlimited rides on Thomas the Tank Engine train.
  9. An additional charge is made for Panning for Gold, Vertical Limit (climbing wall), Penguin Plunge (inflatable slide) and Dino Dig. These attractions are open during East Sussex school holidays and most weekends – but several are weather dependant. 
  10. Only food and drink purchased on Drusillas premises may be consumed in our restaurants, cafes and their outside areas. Separate designated benches are available for picnics. 
  11. From time to time some animals may need to be off show due to veterinary treatment, illness or exceptionally bad weather. However, there will always be an explanatory notice when an enclosure is empty. 
  12. In snowy weather conditions we reserve the right to shut the Park early and/or without notice. 
  13. From time to time Thomas the Tank Engine requires maintenance and this may mean he is not running for a period of time. In these circumstances we will make the situation clear by informing visitors via our website – on the Thomas page and on the Visitor Information page. We do not offer a discounted entry price in these circumstances or provide any form of refund or compensation.
  14. On various occasions in the past there have been unforeseen breakdowns of the Thomas the Tank Engine train which are unavoidable. In theses circumstances we will inform visitors before they enter the Park but we do not provide any form of refund or compensation.
  15. We reserve the right to alter the attractions, facilities and prices without notice in response to unforeseen circumstances.
  16. All tickets and vouchers have an expiry date which cannot be extended.
  17. We do not tolerate intimidating, antisocial or aggressive behaviour towards our employees, our customers or our animals. Visitors or groups may be asked to leave the Park without a refund of the admission charge if a Director or Manager thinks it appropriate. 
  18. All items, belongings and other property brought into the Park by visitors shall be at the visitors own risk and Drusillas Park accepts no liability for the loss or damage to such belongings.
  19. Vehicles are parked in our car park at the owner’s risk and Drusillas takes no responsibility for damage caused to any vehicle using the car park. 
  20. Admission to the Park signifies agreement to be bound by these Terms of Business. 

 

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