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Ride Access

Hello Kitty Secret Garden and Go Safari!

The rides in Hello Kitty Secret Garden and Go Safari! have specific safety restrictions and there is signage at each ride detailing the restrictions, rules and advisory notes.  

Please note the following: 

  • Ride users must be above a certain height, be able to support themselves and have upper body control. 
  • All rides have level access and standard wheelchairs can be taken through the queue lines and into the ride areas.
  • Operators will assist visitors in accessing the rides but will be unable to lift users into or out of the seats.
  • All height, age and other safety restrictions also apply to visitors with disabilities and the operator must be satisfied that the rules are met before allowing anyone to ride.
  • The rides are not recommended for those with back or neck problems, heart conditions, high blood pressure or broken limbs.
  • Pregnant visitors are advised not to use the rides.
  • Safety is the primary concern and the operator has the right to refuse anyone from riding for safety reasons.

Safari Express Train  

The Safari Express train ride is accessible for all. Visitors in wheelchairs are able to ride in the specially adapted carriage at the front of the train. The driver will assist visitors in wheelchairs to access this facility and there is a designated boarding area adjacent to the main queue line.

Please note the following:

  • The ramped section of the first carriage is designed specifically for visitors in wheelchairs. There is only limited space within this section for those accompanying.
  • Drivers will assist visitors in accessing the ride but will be unable to lift users into or out of the seats.
  • All users must remain seated at all times and not lean or reach out of the windows.
  • Adequate supervision must be provided.
  • Safety is the primary concern and the driver has the right to refuse anyone from riding for safety reasons.

Ride Access Pass Policy

Purpose

To allow priority access for visitors with mobility difficulties or disabilities which may cause agitation or distress if they have to queue for a long time.

Eligibility

  • Visitors must have a particular mobility difficulty or disability which may cause agitation or distress if they have to queue for a long time.
  • As visitors in standard wheelchairs are able to access most of the rides via the normal entrance route they will not be eligible for an Access Pass unless their disability also causes agitation or distress if they have to queue for a long time (visitors in wheelchairs can access The Safari Express train ride by waiting in the designated area to board the carriage with wheelchair access).

Obtaining an Access Pass

  • Applications must be made in person, on the day, at the Visitor Services Office at the entrance to the Park.
  • Documentary proof of a relevant disability will be required such as a doctor’s letter or association membership details. The proof provided must be dated within the last 2 years.
  • An adult carer must accompany an Access Pass user onto the ride via the attraction exit point. A limited number of other group members can access the rides to accompany the visitor with the disability.
  • All those who wish to accompany the Access Pass user must be present in the Visitor Services Office at the time of the application. The agreed number of accompanying group members will be written on the Access Pass.

Terms and Conditions

  • Only one Access Pass will be issued per day. 
  • The Access Pass can be used for a maximum of three times per attraction.
  • The Access Pass can be used once for any advertised Meet and Greet opportunity.
  • The Access Pass is for the sole use of the person who has difficulty queuing who can be accompanied by the number of group members shown on the Access Pass.
  • The Access Pass does not guarantee immediate access and users may be asked to wait to allow others to access the attraction.
  • The Access Pass does not guarantee immediate re-access and users may be asked to return later to allow others to access the attraction.
  • The operator has the right to refuse anyone from accessing an attraction for safety reasons.
  • All height, age and other safety restrictions also apply to visitors with disabilities and the operator must be satisfied that the rules are met before allowing anyone to access an attraction.
  • Attractions may not always be available. Please check the signage.
  • Access Pass users are still able to access an attraction once the Access Pass is used up via the main queue line.

Statement on Safety for Disabled People

Drusillas Park is a member of the British Association of Leisure, Piers and Parks (BALPPA) and welcomes visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides and attractions at Drusillas Park can be physically demanding. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual for whatever reason.

BALPPA has been advised by the health and safety executive that refusal on the grounds of safety does not constitute discrimination. Drusillas hopes this is understood and that guests can accept the decision made in the interest of the safety of all. 

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