Frequently Asked Questions
We have compiled a list of frequently asked questions which we hope will be helpful to you.
The price of entry into Drusillas includes admission to the Zoo, Amazon Adventure indoor play, Go Wild! Go Bananas! Get Wet! Eden’s Eye Maze and all the Go Safari! and Hello Kitty rides including the Safari Express train ride. Animal Spotter and Zoolympic Challenge booklets are available free of charge. Additionally, we offer some extra attractions where there is a small charge, these include Panning for Gold, Vertical Limit Climbing Wall, Penguin Plunge, and Dino Dig. There is also a charge for face painting, temporary tattoos and hair braiding in Hello Kitty’s Secret Garden. These extra attractions are open most weekends and East Sussex state school holidays, weather permitting. We are open 362 days per year and catering and retail outlets are geared to the level of visitors on any given day, but there will always be two catering outlets and at least one retail outlet open. All our events and meet and greet character appearances are included in the price of entry with the exception of Father Christmas. Our walk through enclosures – Lemurland and Lory Landing are closed weekdays in November, December, January and February but open every weekend and East Sussex state school holidays. However the Lemurs and the Lorikeets can been seen in their enclosures throughout this period.
We have four price categories: Green Days (usually school holiday dates that include meet and greet characters) Blue Days (Most weekends and school holidays) Yellow Days (less busy days, often weekdays or 'off peak' - some outlets are closed and our rides may be operating on a rotational basis) Purple Days (our quietest days in the low season - some outlets are closed and our rides are operating on a rotational basis)
We have a number of rides here at Drusillas. Hello Kitty Secret Garden is a themed area within the Park which consists of three rides – a car ride, a “reach for the sky” hopper ride and a teacup ride (some height restrictions apply). The Hello Kitty Secret Garden is the only Hello Kitty attraction in Europe. Go Safari! is our newest African themed attraction which features three fun rides; the Safari Express train, the Hippopotobus and Flying Cheetahs (some height restrictions will apply).
The admission cost depends on what date you plan to visit and how many people are in your party. Please take a look at our calendar on the Tickets and Prices page to work out what price would suit you best.
Children aged 2 years and over are charged the full admission rate. Babies under 2 are free of charge and do not need to be included in any ticket you are purchasing for yourself or group.
Paying visitors that receive DLA or PIP payments are eligible to bring with them one essential carer free of charge subject to DLA/PIP written evidence. Please note the evidence provided must be dated within the last two years. If evidence is not brought or not in date the full charge for entry will be required. However, we have a simple refund system to be able to claim your money back at a later stage if it is forgotten. Carers must be aged 16 or over. Carers do not need to be included in any ticket you are purchasing for yourself or group. For more detailed information please see our Access Statement.
We are situated just off the A27 near Alfriston in-between Eastbourne and Brighton. For sat navs please use the postcode BN26 5QS. If travelling to us via public transport we recommend journeying by train and arriving at Polegate station where there is a taxi rank available. Alternatively, visit www.traveline.info for more public transport information. For a map, route planner and further information please see our Directions page.
Visit our Tickets and Prices page for the cheapest entry into Drusillas when you book tickets in advance. We do not currently work with any external discount voucher websites, however, we do send out our own offers and vouchers on a regular basis via our own discount scheme for those people who wish to sign up (scroll to the bottom of the page to sign up). We also partake in the Tesco Clubcard Scheme and, as from Monday 11th June 2018 we are pleased to accept the value of Clubcard vouchers to 3 times the value of Clubcard points. We will continue to honour existing 'Drusillas Park 1 day entry tokens'. Both of these Tesco offers can only be used for tickets bought at the Entrance Gates, on the day of your visit. The Tesco vouchers or tokens cannot be used for online ticket prices, group or school bookings, Annual Memberships or in conjunction with any other voucher, offer or discount scheme. Please note we do not accept the 'Days Out' monetary value discount vouchers. You must present your email that includes your Tesco voucher code on the day of your visit (not the order confirmation email). Please check the Drusillas page on the Tesco Clubcard website for all the details and terms and conditions before you visit.
Please use any daily admission queue for entry and ensure that all your party are present at the time of admission. Online tickets guarantee the cheapest entry price but do not guarantee a faster entry system. Visitors will be required to have their tickets redeemed before entering the Park.
We have over 100 different species and specialise in smaller exotic animals so we don’t have elephants, lions or tigers but we have lots of family favourites such as monkeys, penguins, meerkats and lemurs. Take look at our Animals page for more information.
Drusillas is aimed primarily at families with children under the age of 12 years old although our animals have universal appeal. All the play areas are specifically designed for children 12 years or under.
On average families spend between 4-6 hours in the Park. This is based on market research we have undertaken over the last five years.
Yes, Drusillas is accessible for all visitors. We offer disabled toilets and changing, disabled parking, and the Park is wheelchair friendly throughout with low-level viewing. Wheelchairs are available to hire subject to availability and a refundable £20 deposit. Please read our Access Statement for full details.
Yes, baby changing facilities are located in all toilets (except those next to the Discovery Centre). Our Parent and Baby room is located in the Go Wild! area. A nappy vending machine is located in the toilets opposite Go Safari!
Yes, you can and we have food to suit all tastes and budgets: homemade lasagne, pizza, pasta, a selection of sandwiches, jacket potatoes, burgers and chips, a self-service salad bar plus vegetarian and gluten-free options! We have four food and drink outlets which have different opening dates and hours, so please take a look at our Food and Drinks page before you visit us.
No, our car park is free of charge but vehicles are left at owners’ risk.
If you need to leave the Park and re-enter on the same day please stamp your hand clearly with our Drusillas hand stamp situated at the exit gate. To re-enter the Park please go to our Admission Gates and show the clear, black stamp on your hand.
We do not have a cash machine at Drusillas however you are able to get cash back (with purchase) at our Admission Gates, most food outlets and shops if your card allows.
We get a huge number of requests for free tickets to Drusillas for raffles, Fayres and charity events, therefore we have made the decision to only send tickets out to those organisations who fit our criteria. Please see our Charity Page for all the relevant information.
Whilst you are visiting the zoo we ask that you respect our animals and do not feed or tease them. You can, however, watch some of the animals being fed during our daily Animal Feeding Times. You can also feed the animals yourself when you book one of our animal feeding experiences which range from a one-to-one Keeper for the Day experience to a 30-40 minute Close Encounter experience.
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